DO YOU KNOW HOW TO ENGAGE?

 

CRMHOW.COM

GET MORE OUT OF YOUR RELATIONSHIPS!

CRMHOW.COM helps organizations worldwide to get more out of their customer and partner relations. We assist in streamlining and digitizing communication and aid in transforming commercial and customer related processes. We advise in CRM software selection processes and guide implementations. Moreover, we coach individual CRM consultants and provide a wide range of services to CRM consultancy organizations.

 HOW CRM HAS CHANGED

The interactive power of the internet, with its social media and mobile capabilities has made a massive change in sales, marketing and customer service. Customers are much more responsive and might even be better informed about the latest products than most sales people.
A company’s reputation can be seriously damaged by delivering poor customer service. A successful product launch is more about listening to your customers’ needs than marketing what you made. The enormous increase of cloud software deployments and the amount of available content services also contribute to a complete CRM paradigm shift.

HOW CRM CONSULTANCY
NEEDS TO CHANGE

In this new era of social customers and cloud computing there is a strong need for a new consultancy delivery model. The days of extensive projects and complex upgrades are over. Companies can no longer just focus on their internal processes. Today, implementing CRM should be just as easy as ordering pizza online. They don’t want to be bothered with capacity issues and logistics anymore; They just want their questions answered.